Support

Need help? Feel free to reach out.

If you have any technical or billing questions, email us at [email protected]

Frequently Asked Questions


Do I have to install anything?

Nope! You don't have to install anything to use InDexter. Everything is handled on our end so you don't have to worry about software updates or security patches.


Why can't I view eBay orders older than 90 days?

eBay limits the amount of time they make order data available.


Why do eBay order notifications take longer to show up in Slack?

Notifications for eBay orders can sometimes take up to 10 minutes to show up in Slack. This wait may or may not be a huge deal for most people, but we are working to bring this wait time down.


How do I find my Stripe API keys?

To find your Stripe keys, log into your account dashboard and go to the "Developers" link located in the sidebar on left, then click "API Keys" (or visit here https://dashboard.stripe.com/apikeys).

Providing InDexter with your account secret key (should begin with sk_xxxxxxxxx) is all we need, but we recommend creating a "Restricted Key" for using with InDexter instead. Creating and using restricted keys is better practice for security reasons and it only takes a minute to create one.

  1. Step 1: Click the "Create Restricted Key" button
  2. Step 2: Give your key a descriptive name (ex: InDexter API Key)
  3. Step 3: Click "Write" next to "All Orders resources" and "All webhook resources".
  4. Step 4: Click "Create Key" button.

That's all there is to it! You should now be able to copy the newly created restricted key and paste it into the input field in InDexter


How do I delete my account?

We're sad to see you go! If you want to delete your account, navigate to the settings page in your account and click on the "Account" tab. There you will find a button labeled "Delete Account".

This will permanently delete your InDexter account and it's associated information — we can't undo this action.